TNRPRO Privacy Policy

Last Updated: April 29, 2025

TNRPRO is committed to protecting your privacy and handling your data responsibly. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website (https://tnrpro.com), use our services (e.g., TNR certification, community cat advocacy), or interact with us. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide and improve our services, process transactions, and comply with legal obligations. We adhere to data minimization principles, collecting only what is necessary for these purposes.

a. Personal Information

  • Contact Details: Name, email address, phone number, and mailing address (e.g., when you register for a certification or newsletter).

  • Payment Information: Credit card or billing details processed securely via third-party payment processors (e.g., PayPal, Stripe).

  • Account Information: Login credentials or profile data if you create an account.

b. Non-Personal Information

  • Device and Usage Data: IP address, browser type, device type, operating system, pages visited, time spent on our site, and referring URLs.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies (e.g., Google Analytics) to analyze usage, personalize content, and improve site functionality. See Section 6 for details.

c. Third-Party Data

  • Partners and Affiliates: Limited data from TNR advocacy groups or event organizers (e.g., registration details for workshops).

  • Public Sources: Publicly available information (e.g., social media profiles) only when necessary to verify certifications or respond to inquiries.

2. How We Use Your Information

We use your information to:

  • Provide and personalize our services (e.g., TNR certifications, educational resources).

  • Process payments and manage your account.

  • Communicate with you (e.g., newsletters, service updates, or responses to inquiries).

  • Analyze and improve our website and services (e.g., usage trends via Google Analytics).

  • Deliver targeted advertising (with your consent, where required).

  • Comply with legal obligations or protect our rights (e.g., responding to legal requests).

3. How We Share Your Information

We share your information only as necessary and with appropriate safeguards:

  • Service Providers: With trusted third parties who assist us (e.g., PayPal and Stripe for payments, AWS for hosting, Mailchimp for email marketing) under strict confidentiality agreements. These providers are listed at https://tnrpro.com/service-providers.

  • Legal Compliance: To comply with laws, regulations, or legal processes (e.g., subpoenas) or to protect TNRPRO’s rights, property, or safety.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, with notice to you.

  • Anonymized Data: We may share aggregated, non-identifiable data for analytics or research (e.g., website traffic statistics).

We do not sell your personal information.

4. Your Choices and Rights

You have control over your data and can exercise the following rights:

  • Access, Correct, or Delete: Request access to, correction of, or deletion of your personal information by emailing privacy@tnrpro.com.

  • Marketing Opt-Out: Unsubscribe from marketing emails using the link in our emails or by contacting us.

  • Cookies: Manage cookie preferences via our consent banner (see Section 6) or your browser settings. Note that disabling cookies may affect site functionality.

  • California Residents (CCPA): Request disclosure of data collected, opt-out of data sales, or request deletion under the California Consumer Privacy Act.

  • EU Residents (GDPR): See Section 8 for GDPR-specific rights, including data portability and objection to processing.

We will respond to requests within 30 days (or as required by law). For streamlined requests, use our Data Request Form at https://tnrpro.com/data-request.

5. Data Security

We implement robust security measures to protect your data, including:

  • Encryption: AES-256 encryption for payment data and SSL/TLS for website traffic.

  • Access Controls: Restricted access to personal data, limited to authorized personnel.

  • Regular Audits: Quarterly security reviews and penetration testing.

  • Vendor Oversight: Ensuring third-party providers meet industry-standard security requirements.

Despite these measures, no system is 100% secure. We will notify you promptly in case of a data breach, as required by law.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. Categories include:

  • Essential Cookies: Necessary for site functionality (e.g., session management).

  • Analytics Cookies: Track usage patterns (e.g., Google Analytics).

  • Advertising Cookies: Enable targeted ads (with your consent).

Upon visiting our site, a cookie consent banner allows you to accept or reject non-essential cookies. You can also disable cookies via your browser, but this may limit site features. For details on Google Analytics, visit https://policies.google.com/privacy.

7. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it promptly. Contact us at privacy@tnrpro.com if you believe we have inadvertently collected children’s data.

8. GDPR Compliance (For EU Residents)

If you are in the European Union, you have additional rights under the General Data Protection Regulation (GDPR). This section outlines our compliance with GDPR requirements.

a. Lawful Basis for Processing

We process your personal information based on:

  • Consent: For non-essential cookies, targeted advertising, or marketing emails (you may withdraw consent at any time via our consent banner or by emailing privacy@tnrpro.com).

  • Contract: To provide services you request (e.g., TNR certification, payment processing).

  • Legal Obligation: To comply with laws or respond to legal requests.

  • Legitimate Interests: For analytics, site improvement, or fraud prevention, provided your rights are not overridden.

b. Your GDPR Rights

You have the right to:

  • Access: Obtain a copy of your personal data.

  • Rectification: Correct inaccurate data.

  • Erasure: Request deletion of your data (“right to be forgotten”).

  • Restriction: Limit processing of your data in certain cases.

  • Data Portability: Receive your data in a structured, machine-readable format.

  • Object: Object to processing based on legitimate interests (e.g., analytics) or direct marketing.

  • Automated Decision-Making: Not be subject to decisions based solely on automated processing that significantly affect you.

To exercise these rights, use our Data Request Form at https://tnrpro.com/data-request or email privacy@tnrpro.com. We will respond within one month, extendable by two months for complex requests.

c. Data Transfers

Your data is processed in the United States. For transfers outside the EU, we use Standard Contractual Clauses (SCCs) approved by the European Commission to ensure adequate protection. Contact us for a copy of our SCCs.

d. Data Protection Officer

Our Data Protection Officer can be reached at dpo@tnrpro.com for GDPR-related inquiries.

e. Complaints

If you believe we have not complied with GDPR, you may lodge a complaint with your local EU data protection authority (e.g., CNIL in France, ICO in the UK).

9. International Users

If you are outside the U.S., your data is transferred to and processed in the U.S. By using our services, you consent to this transfer. For EU users, see Section 8 for GDPR protections. We comply with applicable international privacy laws and use safeguards like Standard Contractual Clauses for data transfers.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a prominent notice on our website at least 30 days before they take effect. Please review this policy periodically.

11. Contact Us

For questions, concerns, or to exercise your rights, contact us at:

  • Email: privacy@tnrpro.com

  • Phone: (330) 349-2287

For GDPR inquiries, contact our Data Protection Officer at dpo@tnrpro.com.

This Privacy Policy is designed to be transparent, compliant with global privacy laws, and respectful of your rights. Thank you for trusting TNRPRO with your information.